Supporter Contact Officer
This is an exciting opportunity for a Supporter Care or Customer Service professional to join our high performing Supporter Contact Team at Brooke. You will engage with and steward both existing and potential supporters; always with a view to providing a first class donor experience whilst also seeking to retain and increase support of Brooke.
You will be joining a busy team, working very closely with your immediate colleagues as well as the Donation and Fulfilment and Community Fundraising Teams, to ensure excellent Supporter Care at every stage, for every supporter who interacts with us.
You need to have significant experience of working with a Supporter Care or Customer Services team, be able to communicate effectively with different audiences via various channels and be able to demonstrate a passion for Brooke’s cause and talk confidently about our operational work.
You will need to be able to multitask effectively, remain calm and professional when dealing with complex queries and complaints and be suited to working in a predominately reactive role with quickly changing priorities.
You will need to be able to work independently and as part of a team, sharing information where appropriate and contributing towards a positive team culture by engaging with and supporting others.