Supporter Contact Officer

Fundraising & Communications - Supporter Care
Permanent
£25,704 per annum
Central London (with occasional overseas travel)

This exciting and varied role plays a key part in delivering an outstanding multi-channel contact service to the Brooke’s existing and potential supporters, providing first class supporter care as well as engaging people with the work of the Brooke and inspiring them to give or to grow their support.

We are looking for an enthusiastic supporter care specialist with fundraising experience who enjoys working in a busy customer care environment. You will have excellent communication skills both verbally and in writing, enabling you to professionally handle telephone calls, emails and written correspondence. The ability to remain calm when dealing with complaints and difficult or complex situations is essential, as is being able to multi-task and prioritise. Feeling comfortable asking for money and advertising fundraising products is also a requirement.  

A genuine interest in (or willingness to learn) and ability to talk passionately about the Brooke’s work is essential.  

If you feel you are suitable and would like to join our friendly and motivated team, please apply using the details below.

8 May 2016

This opportunity is closed to applications.